Effective Date: 25 October 2025

At MRIA Insurance Agents & Consultants Ltd (“MRIA”, “we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Law of the Republic of Cyprus.

By using our website (www.mria.com.cy) or communicating with us, you consent to the practices described in this policy.

1. 

Who We Are

MRIA Insurance Agents & Consultants Ltd

License Number: 7636

Registered office: 29 Theklas Lysioti, Cassandra BLD, Office 202, CY-3030, Limassol, Cyprus

Email: info@mria.com.cy

Phone: +357 25 100600

We act as a Data Controller for the personal data you provide us.

2. 

What Personal Data We Collect

We may collect and process the following types of data:

  • Identification Data: Name, date of birth, ID/passport number.
  • Contact Information: Email, phone number, mailing address.
  • Insurance Details: Type of coverage, insured items, claims history.
  • Financial Data: Payment details (e.g., bank, card, or billing info, where applicable).
  • Communication Data: Emails, call recordings, messages through phone or WhatsApp.
  • Technical Data: IP address, browser type, access times, cookies, and website usage.

3. 

How We Collect Your Data

We collect your data through:

  • Online forms on our website
  • Email or phone communication
  • In-person consultations or meetings
  • WhatsApp or other messaging platforms
  • Third-party referrals or insurance partners (with your consent)

4. 

Why We Collect Your Data

We collect and use your data for the following lawful purposes:

  • To provide and manage insurance quotes, contracts, and claims
  • To communicate with you about your policy or inquiry
  • To comply with legal and regulatory obligations
  • To improve our website, services, and customer experience
  • To send you updates, reminders, or promotional offers (with your consent)

5. 

Legal Basis for Processing

Under GDPR, our legal grounds include:

  • Contractual necessity: Processing needed to provide you insurance services
  • Legal obligation: Complying with regulatory requirements
  • Consent: For marketing or specific optional services
  • Legitimate interest: For improving services and ensuring security

6. 

How We Protect Your Data

We use physical, electronic, and managerial measures to secure your personal data against:

  • Unauthorized access
  • Loss, theft, or misuse
  • Alteration or disclosure

All data is stored on secure servers, and we ensure that staff handling your data are trained in privacy compliance.

7. 

Who We Share Your Data With

We may share your personal data with:

  • Partner insurance providers and underwriters (only as required to provide your insurance)
  • Legal or regulatory authorities (when required by law)
  • IT and hosting service providers (under strict confidentiality)
  • Payment service providers (for transactions)

We do not sell or rent your personal data to third parties.

8. 

Data Retention

We retain your data only as long as necessary to fulfill the purpose it was collected for, including legal, regulatory, and contractual obligations. After this period, your data is securely deleted or anonymized.

9. 

Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“Right to be Forgotten”)
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise any of these rights, contact us at info@mria.com.cy.

10. 

Cookies and Website Usage

We may use cookies to:

  • Analyze website traffic and performance
  • Remember your preferences
  • Enhance user experience

You can adjust your cookie settings in your browser. Read more in our Cookie Policy.

11. 

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their respective privacy policies.

12. 

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our site or services after any updates implies your acceptance of the changes.

13. 

Contact Us

For any questions, concerns, or data access requests, please contact:

MRIA Insurance Agents & Consultants Ltd

📍 29 Theklas Lysioti, Cassandra BLD, Office 202, CY-3030 Limassol, Cyprus

📧 Email: info@mria.com.cy

📞 Tel: +357 25 100600

Call Direct!